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Order Tracking & Delivery

Go to My Orders in your Swamaan Bharat account. You can also use the Track Order tool above by entering your order number.

Our delivery team will schedule delivery within 24–48 hours. You will receive a call from the delivery executive before arrival.

Contact our support team immediately to reschedule delivery or hold the shipment. Use the Contact Us page.

Our delivery team attempts delivery up to 3 times. If all attempts fail, the order is returned. Please contact support to reschedule.

Check your order status in My Orders. If the estimated date has passed, contact our support team immediately.

Standard delivery takes 7–14 working days. Large furniture items may take up to 21 days due to special handling.

You can change the delivery address before the order is shipped. Contact support with your order number and the new address.

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Payment & Invoice

We accept UPI, Credit/Debit Cards, Net Banking, EMI, and Cash on Delivery (where available).

Go to My Orders, find your order and click Download Invoice. Available for completed payments.

For prepaid orders, the amount is charged when placing the order. For COD orders, payment is collected at delivery.

GST invoices are automatically generated. Download them from the My Orders section after your order is confirmed.

Any debited amount is automatically refunded within 5–7 business days. If not received, contact your bank or our support team.

Yes, EMI options are available via select Credit Cards and Buy Now Pay Later partners at checkout.

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Manage Account

Click Sign Up and enter your name, email and password. You can also use OTP Login for a password-free experience.

Click Forgot Password on the login page. A reset link will be sent to your registered email.

Visit Saved Addresses to add, edit, set default, or delete your delivery addresses.

Click the heart icon on any product card on the Products page to save it to your Wishlist.

Contact our support team with your registered email at Contact Us. We will process the request within 48 hours.

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Warranty

Most furniture products come with a 1-year manufacturer warranty. Premium products may carry extended warranty — check the product page for details.

Warranty covers manufacturing defects, structural failures, and material defects under normal use.

Warranty does not cover accidental damage, damage from improper assembly, scratches, stains, fading due to sunlight, or customer modifications.

Once a claim is verified, repair or replacement typically takes 7–14 working days.

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Damaged or Defective Item

Do not accept delivery if visible damage is noticed. If damage is found after unpacking, photograph it and contact us within 48 hours via Contact Us.

Submit a ticket at Contact Us with your order number, defect description, and clear photos.

We offer replacements for damaged or defective items reported within 48 hours of delivery. Custom or made-to-order items are not eligible for return unless defective.

Once approved, the replacement item is dispatched within 5–7 working days.

We do not accept mind-change returns for large furniture. If the product does not match the description, contact us within 24 hours and we will resolve it.

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Still need help?

Order Tracking & Delivery

How do I track my order?

My item reached the distribution center — what happens next?

What should I do if I am relocating or out of town?

What if I missed the delivery of my order?

What should I do if my delivery is delayed?

What is the estimated delivery time?

How do I change my delivery address?

Payment & Invoice

What payment methods are accepted?

How do I download my invoice?

When will I be charged for my order?

How do I get a GST invoice?

My payment failed but amount was deducted — what do I do?

Can I pay in EMI?

Manage Account

How do I create an account?

How do I reset my password?

How do I update my profile?

How do I manage saved addresses?

How do I add items to my Wishlist?

How do I delete my account?

Warranty

What is the warranty period?

How do I claim warranty?

What does the warranty cover?

What is NOT covered under warranty?

How long does the warranty claim process take?

Damaged or Defective Item

What if I receive a damaged product?

How do I report a defective item?

What is the return and replacement policy?

How long does a replacement take?

Can I return an item if I change my mind?